Attention, discipline, and why tastes needs quiet time.
Ah yes, redesign a legacy tool for people who have been using it for 10+ years, it’s imperative for their work, they understand everything wrong with it, have been crying out for a replacement and have many suggestions to make the new tool a delight to use? Nah, I’ll leave them out of the decision making. Hyperbole, but this is how some designers approach these redesign projects. I learned this through naivety and wanting to do the full double-diamond on my first ever 0-1 project, The Loyalty Admin Tool, but found it to be so useful not only to me but the users. I learned insights I would never have been able to uncover on my own, and the 52% increase in the System Usability Score tells you the majority of the story. You can fix years of pain with pretty simple fixes to architecture, chunking, and visual hierarchy that users can tell you in a few feedback and planning sessions before you start to even think about design. Users know the tools inside and out, I did not. When you bring them along for the ride and design not only for them, but with them, you get to where everyone wants to get to faster and more efficiently.
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